Senior Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the community blueprint. In collaboration with your manager, you will help establish the foundation of Proton's community ecosystem and oversee the execution of the programs assigned to you.

• Assist in the development of the Proton Community Hub, which serves as Proton’s dedicated space for discussion, feedback, education, and connection.

• Contribute to the creation of systems, frameworks, and rituals that enhance belonging and participation, helping to establish standards and best practices adopted by the broader team.

• Define and manage the daily processes for how members join, contribute, receive recognition, and remain engaged.

• Lead and expand Proton's ambassador program. You will innovate the next iteration of Proton’s ambassador experience:

• Create ambassador journeys, contribution pathways, rewards, and governance, making independent trade-off decisions within your area of responsibility.

• Find, onboard, activate, and support ambassadors who passionately represent Proton both online and in real life.

• Collaborate with marketing, social media, and product teams to connect ambassadors with brand and product initiatives.

• Cultivate micro-communities across various platforms: You will oversee Proton’s presence in established community spaces:

• Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms.

• Encourage genuine conversations, establish rituals, and create touchpoints that feel personal.

• Recognize community needs early and serve as the bridge between users and internal teams.

• Help safeguard the health and safety of Proton's brand reputation. You will play a role in protecting the integrity of the Proton brand and community:

• Monitor sentiment, assist in crisis response under team-level coordination, and help ensure brand safety.

• Support the maintenance of policies, moderation standards, and community guidelines.

• Collaborate with product and engineering teams to transform community insights into actionable roadmap input.

• Mentor others and contribute to team standards. Share your expertise with junior team members and help shape the practices of the Social & Community team.

⛳️ Requirements

• 5+ years of experience in community management, ambassador programs, or developer relations.

• Demonstrated communication and copywriting skills.

• Practical experience in contributing to community hubs or ambassador programs.

• Experience in facilitating user communities or event-driven community activations.

• Excellent communication abilities; capable of motivating and engaging groups.

• Comfortable managing end-to-end programs independently within a team's framework, while closely collaborating with a manager on broader strategies.

• Strong analytical skills with the ability to make informed decisions through trade-off analysis.

• Residing in the US and familiar with US online culture.

🏝️ Benefits

• Work that Matters: millions of people trust Proton with their privacy. We answer solely to our users — not advertisers, not investors with conflicting interests, and not governments. The work you do here has real significance, and the impact is quantifiable. (read more about our impact here)

• Stock Options: at Proton, everyone has the chance to become a company owner. From day one, you will have a genuine stake in what we are building. When Proton succeeds, you succeed.

• Technology: you will receive the necessary hardware and software to perform your best work.

• Learning & Development: we prioritize your growth because talented individuals enhance our organization. Proton offers one of the fastest paths to accelerate your career as you will face real challenges with true ownership from the very beginning.

• Employee Benefits: your wellbeing is a priority. We provide comprehensive health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day.

• In-Person Collaboration: remarkable things happen when passionate, intelligent, and purposeful people gather in the same space. With offices in Geneva, Zürich, Barcelona, London, and more, you will spend the majority of your time collaborating face-to-face with individuals who genuinely care about what they are creating.

• Flexible Working: you have control over your schedule. Set hours that suit you and your team — as outcomes matter more than the time on the clock when you start.