Senior Commercialization Success Manager – Payables

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Drive Bancorp sales for commercial payments products while enhancing product sales and revenue growth annually.

• Support the acquisition of new clients, which includes managing complex client and prospect calls.

• Conduct business forecasting and modeling activities.

• Monitor key client success metrics, including adoption rates, satisfaction levels, retention, and revenue growth.

• Collaborate with Pricing and Finance teams on product packaging and monetization strategies.

• Act as a subject matter expert for products within the product group.

• Create product messaging, positioning, value articulation, sales materials, and playbooks.

• Analyze market trends, client needs, and competitive dynamics to inform strategy.

• Convert insights into actionable recommendations that drive product development and go-to-market strategies.

• Formulate commercialization strategies to achieve revenue and market share objectives.

• Identify and prioritize opportunities for product development.

• Launch products to market and conduct market forecasting.

• Create client success frameworks aimed at boosting adoption, satisfaction, and retention.

• Escalate and resolve high-priority or complex client issues across various teams.

• Participate in user and vendor conferences, sales forums, and roundtable discussions.

• Monitor product performance against quality metrics and address quality service issues proactively.

• Facilitate communication between Product, Sales, Go-to-Market, Operations, and external partners.

• Identify risks associated with the product line and contribute to processes and quality-control standards.

⛳️ Requirements

• An undergraduate degree in business or finance is required.

• An MBA or advanced degree is preferred.

• 7–10 years of experience in Product Development, Sales, or Operations.

• 7–10 years of experience in Product Management, with a focus on sales, product delivery to market, and profitability management.

• Experience in matrix management and multi-site environments.

• Strong collaboration and relationship management skills.

• Knowledge or experience with the designated products is essential.

• Understanding of current industry trends and issues related to the designated product line.

• Skills in priority management and time management are necessary.

• Extensive capability to influence and negotiate with individuals outside of direct control.

• Excellent interpersonal, written, and verbal communication skills.

• Strong analytical, financial, and strategic abilities.

• Proficiency in managing product financials, including revenue forecasting, margin analysis, and pricing strategies.

• Ability to identify and manage risks related to products.

🏝️ Benefits

• Incentive compensation plan based on company, line of business, and/or individual performance.

• Comprehensive benefits package.

• Differentiated compensation offerings.

• Programs dedicated to physical, financial, emotional, and social well-being.

• Commitment to equal employment opportunity and fostering an inclusive culture.