Senior Commercial Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Oversee a substantial inventory of claims that vary from minor to moderate complexity.

• Handle incoming calls, initiate claims, and gather loss information from all parties involved.

• Investigate, assess, negotiate, and resolve auto and property damage claims for commercial rideshare and the GIG economy.

• Provide explanations regarding policy, coverage, and the appropriate steps to take.

• Coordinate and cover costs for repairs, rentals, towing, total losses, and negotiate storage fees.

• Maintain thorough documentation of claim files, send written correspondence, and communicate with all stakeholders.

• Utilize a diary system to review and resolve claims in alignment with state compliance regulations, policy guidelines, and standard operating procedures.

⛳️ Requirements

• High School Diploma/GED or a minimum of 2 years of customer service experience in a virtual setting using internet, phone, and chat functionalities.

• 1-2+ years of experience in auto or commercial adjusting/liability is required.

• Must possess adjuster licenses for all relevant states or obtain them within 90 days of starting the position as a condition of employment.

• Preferred: 3+ years of prior claims adjusting experience.

• Preferred: Training in auto physical damage and/or enrollment in I-CAR or SCLA.

• Bilingual candidates are a plus.

• Key skills include empathy, adaptability, time management, and organizational abilities.

🏝️ Benefits

• Comprehensive total compensation package.

• Eligibility for annual bonuses for most positions.

• 401(k) plan with company matching contributions.

• Flexible working hours.

• Paid time off.