Senior Collections Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conducts a range of collection activities such as making collection calls, sending correspondence, negotiating payment arrangements, and keeping accurate records of all communications.

• Delivers customer service concerning collections-related issues, processes customer refunds, reviews account adjustments, and addresses client discrepancies.

• Accountable for the collection of highly complex and challenging accounts and situations.

• Engages in specialized collection tasks, gathering detailed financial information and negotiating resolutions.

• Supports team members with challenging or intricate accounts and situations by leveraging technical expertise in collections, procedural guidelines, and industry knowledge.

• Prepares weekly and monthly updates along with status reports on outstanding delinquencies.

• Provides financial counseling to discuss and resolve debt situations within established parameters.

⛳️ Requirements

• High School diploma or an equivalent qualification.

• Generally requires 4 to 7 years of experience in high-volume commercial collections.

• Exceptional verbal and written communication skills, with strong negotiation and active listening abilities.

• Comprehensive understanding of billing procedures, collection techniques, and accounts receivable processes.

• In-depth knowledge of state and federal Fair Debt Collection Laws, the US Bankruptcy Code, and related bankruptcy procedures and regulations.

• Familiarity with mainframe systems such as Oracle or other related operating systems.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) plan

• Paid time off/sick leave

• Employee stock purchase plan