Senior Collection Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of distressed commercial transportation and small business loans, implementing proactive recovery strategies and ensuring prompt resolution of delinquencies.

• Manage assigned accounts to identify outstanding debts, prioritize high-risk exposures, and accurately document all actions in the record-keeping system.

• Conduct research and analysis of borrower histories, collateral values, payment patterns, and previous collection attempts to formulate targeted recovery plans.

• Perform in-depth analysis of financial statements, collateral documentation, and repayment capacity to evaluate options for restructuring, forbearance, or settlements.

• Oversee the voluntary surrender process for commercial transportation assets by coordinating with borrowers, securing equipment, and processing documentation in line with company and regulatory standards.

• Engage with Punjabi-speaking customers to aid in collections, clarify repayment options, and deliver culturally sensitive support throughout the recovery process.

• Generate, analyze, and share monthly reports on collection and recovery performance for management's review.

• Uphold call quality and productivity metrics that align with departmental standards.

⛳️ Requirements

• Bilingual – Proficiency in Punjabi is mandatory.

• 5-7 years of experience in commercial transportation, finance, or leasing.

• Strong skills in skip tracing tools, database management, and investigative research techniques.

• Excellent negotiation and settlement resolution capabilities.

• Outstanding analytical and problem-solving skills.

• Demonstrated success in achieving or surpassing recovery targets in the commercial finance sector.

• Ability to work independently with minimal oversight.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office Suite.

🏝️ Benefits

• Competitive salary based on experience.

• A workplace that prioritizes work-life balance and offers monthly remote work reimbursements.

• Comprehensive Medical, Dental, Vision, Life & Disability coverage fully funded by the company (Dependent on plan selection).

• 90% company-funded dependent coverage (Dependent on plan selection) as well as Flexible Spending Accounts.

• Optional benefits with payroll deductions for Supplemental Life & AD&D insurance and legal plans.

• Tax-deferred & Roth 403(b) Retirement Plan with employer matching contributions.

• 15 paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 sick days, and paid parental leave.