Senior Cloud Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• As the designated Fastly architect for your client, you serve as an integral part of the customer’s technical team, advocating for and representing their needs within Fastly.

• Establish technical relationships with clients to gain a comprehensive understanding of their teams, infrastructure, objectives, and the challenges they face.

• After the sales process, implement Fastly products such as logging endpoints, image optimization, and VCL coding, while documenting essential elements of the customer’s configuration for troubleshooting and engagement.

• Assess and suggest enhancements to the customer’s implementation and usage of Fastly’s technology stack.

• Identify opportunities to propose new Fastly products that align with the customer's requirements.

• Collaborate internally to develop customer strategies and assist with support requests or issues for assigned clients.

• Engage in regularly scheduled customer meetings, both on-site and via video/phone as required, including cadence calls and Quarterly Business Review meetings.

• Accountable for monitoring and reporting on the status of your customer accounts, providing consistent updates to Client Services leadership.

⛳️ Requirements

• A minimum of 5 years of Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer-facing DevOps Engineering, Technical Account Management, or Solutions Architecture.

• This is a hands-on position; you must be prepared to dive in, engage with the keyboard, and address customer issues and requests actively.

• Knowledge of networking concepts, including BGP, internet routing, and the distinctions between transit and peering.

• Familiarity with HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, and NGINX.

• Practical experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, GO, and Node.js.

• Background in internet and cloud-based architecture, as well as an understanding of bare metal deployments alongside cloud environments like AWS, Azure, and GCP.

• Demonstrated empathy and understanding towards customers.

• Comfortable with presenting and leading customer presentations and training sessions.

• Excellent interpersonal, communication, and feedback skills (both written and verbal), combined with strong critical thinking and analytical capabilities.

• Capable of conveying technical concepts to diverse business stakeholders, both technical and non-technical, while outlining deliverables and business impact.

• Willing and able to travel for customer meetings as necessary.

• While most responsibilities will occur during standard business hours, flexibility may be required based on customer needs.

🏝️ Benefits

• We provide a comprehensive benefits package that includes medical, dental, and vision insurance.

• Family planning services, mental health support, and an Employee Assistance Program, along with Life, Disability, and Accident Insurance.

• A Flexible Vacation policy along with up to 18 days of accrued paid sick leave.

• 401(k) plan (with company matching) and an Employee Stock Purchase Program.

• In 2026, we offer 12 paid local holidays and 12 paid company wellness days.