Senior Client Success Manager – Insurance Solutions

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Assist in managing client relationships from the onboarding phase through to renewal.

• Promote product adoption and integrate workflows within client organizations.

• Align client objectives with measurable results utilizing ZestyAI solutions.

• Collaborate across various teams including Product, Risk Analytics, Data Science, Support, Marketing, and other ZestyAI departments.

• Discover opportunities for increased product utilization and growth.

• Establish strong working relationships with underwriters, analysts, and product stakeholders.

• Manage regular client interactions, ensure follow-ups, and advance client priorities.

• Assist in business reviews by linking product adoption, usage, and outcomes to client objectives.

• Track usage patterns and indicators of client health.

• Relay client feedback and requirements back to ZestyAI and coordinate suitable responses.

• Partner with senior Client Success leaders on strategic initiatives for clients and teams.

⛳️ Requirements

• Over 3 years of experience in Client Success, account management, consulting, or direct involvement within the P&C insurance sector.

• Excellent communication abilities and a genuine enthusiasm for engaging directly with clients.

• An analytical mindset with the capacity to analyze data and usage trends.

• Strong organizational skills to manage multiple priorities effectively.

• A keen interest in insurance workflows, analytics, and technology.

• Ability to thrive in a fast-paced, collaborative environment.

• Curiosity and comfort in utilizing AI tools to streamline routine tasks, enhance efficiency, and improve day-to-day operations.

• Experience in Client Success, account management, consulting, or within the P&C insurance ecosystem.

• Eagerness to quickly grasp insurance workflows, analytics, and ZestyAI products.

• Comfort in communicating with both technical and business stakeholders.

🏝️ Benefits

• Engage at the cutting edge of AI within the insurance industry.

• Be part of a collaborative, high-performance culture.

• Have the autonomy to introduce innovative ideas and take ownership of your work.

• Experience visible individual impact and receive recognition for your contributions.

• Collaborate with intelligent, driven colleagues.

• Enjoy meaningful and fulfilling work.

• Have a direct influence on enhancing the client experience and product offerings.