Senior Client Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage relationships between Wellth and healthcare clients, primarily large payer and provider organizations.

• Ensure effective implementation, adoption, and performance of Wellth solutions.

• Navigate intricate healthcare organizations and collaborate with Sales to uncover new opportunities and expand accounts.

• Serve as a strategic partner to clients, proactively identifying potential areas for growth.

• Create and present customer-centric data analyses that showcase program performance and value.

• Advocate for the customer's voice and champion their needs internally.

• Oversee a portfolio of health plans and provider partners, acting as the primary contact throughout the customer lifecycle.

• Lead program implementations from data receipt to presenting program outcomes, ensuring milestones are met and on-time launches.

• Foster and maintain long-term relationships with customer stakeholders, helping them maximize value from the Wellth solution.

• Coordinate regular remote and in-person meetings and presentations with cross-functional customer teams.

• Analyze, design, and present program outcomes to healthcare executives, quantifying the program's impact.

• Utilize data and customer priorities to aid sales and renewal discussions.

• Collaborate with Product, Engineering, Sales, and Marketing to advance initiatives and deliver value to partners.

• Share best practices, streamline processes, and work alongside customer success leaders.

• Assist in program delivery and platform feature enhancements in partnership with Product leaders.

• Collaborate with Health Informatics Data Analysts and Data Engineers on data operations and outcome analyses.

• Work with Sales and Marketing to develop messaging and outcome stories that support commercial growth.

⛳️ Requirements

• Bachelor's Degree.

• Over 5 years of experience in healthcare or a healthcare-related market.

• Account management and/or client-facing experience with health insurers and/or risk-bearing providers.

• Strong communication, presentation, and interpersonal skills.

• Excellent project management capabilities, including leading implementations and/or other complex projects.

• Experience working with senior healthcare executives.

• Familiarity with and willingness to work with healthcare data, such as Rx claims, eligibility files, and Acumen.

• Understanding of the quality landscape, including experience in supporting HEDIS performance improvement.

• Ability to excel in dynamic environments, adapt swiftly to changing circumstances, and devise creative solutions to intricate client challenges.

• Strong attention to detail, multitasking abilities, and organizational skills.

• Self-motivated with strong analytical skills and a data-driven approach.

• Willingness to travel up to 30% of the time.

• Experience or familiarity with the digital health sector and/or working in an early-stage company.

• Experience with Medicare and/or Medicaid programs.

• Sales experience, including acquiring new sales or managing expansions/renewals.

• Proficiency in healthcare data and analyses.

• SQL experience.

• Legally authorized to work in the United States.

• Must disclose if employment visa sponsorship is currently or prospectively needed.

🏝️ Benefits

• Flexible working arrangements that promote strong remote-first practices and tools, with the option to work in the gathering space in Marina Del Rey, CA.

• Generous paid time off.

• Comprehensive parental leave program.

• Competitive salary and bonus structure.

• Health insurance.

• Dental insurance.

• Vision insurance.

• FSA/HSA plans.

• Opportunity to make a positive impact on those who need it most.

• Support from a highly dedicated team focused on shaping the future of healthcare.