Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete client lifecycle for key employer clients engaged via health plan partners.

• Enhance client retention and satisfaction through proactive, data-driven account management.

• Prepare and present business reviews utilizing clinical outcomes, engagement metrics, and ROI analyses.

• Influence executive decisions and advocate for continued investment in Virta.

• Provide guidance to clients and spearhead expansion discussions by identifying evolving needs.

• Align client goals and population health trends with Virta’s value proposition.

• Lead negotiations for renewals and upsell contracts.

• Monitor indicators of account success, risks, and opportunities.

• Adapt account strategies to achieve targeted outcomes.

• Cultivate trusted relationships with Clinical, Member Engagement, Analytics, and Commercial teams.

• Collaborate with Member Engagement on campaigns for awareness and adoption.

• Familiarize yourself with Virta’s systems and tools, including Asana, JIRA, Salesforce, and Looker.

• Shadow client calls and engage in cross-functional collaboration.

• Establish relationships with internal and external stakeholders.

• Gain knowledge of reporting templates, renewal processes, and escalation procedures.

• Contribute suggestions for enhancing workflows and client deliverables.

• Independently manage a designated portfolio of clients, including renewals, satisfaction, and reporting.

⛳️ Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management roles.

• Demonstrated success in managing enterprise or strategic employer accounts with a focus on retention, satisfaction, and growth.

• Experience in leading contract renewals and expansions.

• Expertise in consultative selling and negotiation, linking customer needs to measurable outcomes and ROI.

• Experience presenting strategic and financial value to HR, benefits, and consulting audiences.

• Strong business acumen with an understanding of account growth, client economics, and employer-benefits decision-making.

• Proficient relationship builder with senior clients and cross-functional partners.

• Highly analytical and detail-oriented; leverages data and insights to inform decisions and client discussions.

• Excellent judgment in execution and prioritization.

• Inquisitive, proactive, and focused on continuous improvement.

• Ability to excel in a fast-paced, high-growth, and dynamic environment.

• Capable of adhering to security and privacy protocols for sensitive patient information governed by HIPAA.

• Legally authorized to work in the United States.

🏝️ Benefits

• Bonus offered.

• Remote-first work arrangement.

• Office hubs located in Denver and San Francisco.

• Benefits information available on Virta’s Careers page.

• Security and privacy training provided.