Senior Client Success Manager

This is a fully remote position, open to applicants in Alaska, +8 more states.

📋 Description

• Oversee the complete client lifecycle for a strategic and expanding portfolio of employer clients contracted through our health plan partners, enhancing retention and satisfaction through proactive, data-driven account management.

• Create and present compelling business reviews utilizing clinical outcomes, engagement metrics, and ROI analyses to influence executive decision-making and encourage ongoing investment in Virta from both clients and partners.

• Serve as a consultative advisor to clients, spearheading expansion discussions by identifying their evolving needs and aligning client objectives with population health trends that illustrate Virta’s value proposition.

• Lead negotiations for renewals and upsells, applying sound judgment, transparency, and client advocacy to guide stakeholders toward mutually advantageous agreements.

• Track key success metrics for your accounts, identifying risks and opportunities early on and adjusting strategies to achieve targeted outcomes.

• Cultivate strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial teams to ensure exceptional client experiences.

• Collaborate with Member Engagement to enhance awareness and adoption within your client portfolio through targeted campaigns and engagement efforts.

⛳️ Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management roles.

• A proven history of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth achievements.

• Demonstrated success in leading contract renewals and expansions, utilizing consultative selling and negotiation skills to connect customer needs with measurable outcomes and ROI.

• Experience in presenting strategic and financial value to HR, benefits, and consulting audiences.

• A strategic thinker with robust business acumen, understanding key drivers of account growth, client economics, and decision-making processes within employer benefits.

• An adept relationship builder who earns the trust of senior clients and cross-functional partners.

• Highly analytical and detail-oriented, using data and insights to inform decisions and guide customer discussions.

• Demonstrates strong judgment in execution and prioritization, appropriately escalating strategic or sensitive issues.

• Curious, proactive, and focused on improvement—consistently asking “why,” experimenting thoughtfully, and sharing insights.

• Flourishes in a fast-paced, high-growth, and dynamic environment.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options