Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable advisor to payer and managed care clients utilizing Netsmart’s Workforce Management and EVV solutions.

• Build and nurture relationships across all levels of client organizations, particularly with C-level executives and business counterparts.

• Ensure strategic coherence in client relationships and manage sales opportunities effectively.

• Facilitate business reviews that address initiatives, projects, and escalations.

• Work collaboratively with Engineering, Product Management, Cloud, Support, Sales, and Client Alignment teams to achieve client outcomes.

• Inform clients and stakeholders about industry insights, Netsmart solutions, best practices, product roadmaps, feature updates, and training for end-users.

• Lead RFP submissions alongside sales, Client Alignment, and proposal teams.

• Conduct platform demonstrations for prospective clients.

• Develop Scope of Work documents in collaboration with cross-functional stakeholders to meet client expectations.

• Ensure data integrity in CRM and/or support ticketing systems through data maintenance, documentation, management, and billing.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Minimum of 5 years’ experience in sales or account management within the health care and/or technology services sectors.

• Strong skills in relationship management, including rapport-building, influence, and stakeholder development.

• Proficient presentation skills, particularly in delivering sales presentations.

• Capability to navigate complex situations and communicate effectively with all management levels and cross-functional teams.

• Preferred: Minimum of 3 years’ experience in the Behavioral Health or Home Health and Long-Term Care sectors.

• Preferred: At least 3 years’ experience with electronic health records.

• Must possess legal authorization to work in the United States.

• Netsmart does not offer work visa sponsorship.

• Successful completion of a pre-employment background check, including a drug screening, is required.

🏝️ Benefits

• Pre-employment background check and drug screening are provided at Netsmart’s expense.

• Equal opportunities for employment and advancement.

• Supportive and inclusive workplace environment.

• Commitment to a healthy and safe workplace.

• Drug-free workplace policy.