Senior Client Success Manager, Advertising

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain robust, long-lasting relationships with designated clients.

• Serve as the main point of contact to comprehend clients' business goals and align advertising strategies accordingly.

• Collaborate with internal creative, strategy, and media teams to ensure successful campaign execution.

• Track performance metrics and proactively resolve any issues that arise.

• Oversee the onboarding process for new clients, offering training and support as needed.

• Recognize upsell and cross-sell opportunities based on the evolving needs of clients.

• Provide regular reports and insights on campaign performance.

• Act as the client's voice internally to guide product development.

• Promote high levels of client satisfaction and retention through effective value delivery.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• 6-8+ years of experience in client success, account management, or similar roles in the advertising or marketing sector.

• Comprehensive understanding of digital advertising products, including programmatic, social, display, video, and native formats.

• Outstanding interpersonal, presentation, and communication skills.

• Ability to analyze campaign performance data and translate findings into actionable strategies.

• Proficient in CRM and project management software (e.g., Salesforce, Asana).

• Detail-oriented with the capability to manage multiple clients and campaigns at the same time.

• Preferred Qualifications: Experience in an advertising agency or media company; Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs); Comfortable in fast-paced, deadline-oriented environments; Experience with Fortune 500 clients or large-scale advertising campaigns; Familiarity with marketing performance metrics and attribution models.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive benefits package, including health, dental, vision, and 401(k).

• Flexible work environment.

• Opportunities for professional development and career advancement.

• Face-to-Face Connections: Enjoy chances to meet and engage with your team members in person.

• Flexibility At Its Best: Attain the work-life balance you deserve with a flexible time-off policy.

• Give Back: Volunteer days off to support causes that matter most to you.

• Mentorship Program: Paired with a colleague to help you enhance your skills.

• Family-Friendly Support: Paid maternity and paternity leave, along with comprehensive support for fertility-related issues.

• Wellness Comes First: Monthly Wellness Allowance for both physical and mental well-being.

• Celebrate Greatness: Reward and recognition platform for colleagues.

• Elevate Your Health & Fitness: Access to MyFitnessPal Premium.

• Unlock Your Potential: Access to a virtual library for learning and development.

• Championing Inclusion: DEI Committee promoting a diverse workplace.

• Healthcare Matters: Competitive medical, dental, and vision benefits.

• Secure Your Future: Retirement savings plan with employer matching.