Senior Client Success Field Partner

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Install and set up SpotOn hardware, peripherals, and networking devices, along with other assigned implementation tasks.

• Execute on-site assessments to identify optimal hardware placement, verify low-voltage wiring, and pinpoint power outlet locations.

• Provide thorough, hands-on training to clients and offer live support to ensure proficient use of SpotOn software and its features.

• Conduct regular on-site health check-ins to ensure system functionality and client satisfaction.

• Carry out hardware demonstrations on-site as required.

• Establish and nurture strong, trust-based relationships with clients through consistent in-person and remote interactions.

• Address and resolve escalated support tickets quickly and professionally.

• Work collaboratively with internal teams to identify, troubleshoot, and resolve complex client issues efficiently.

• Articulate technical concepts in a way that is easily understood by non-technical users, fostering confidence and understanding.

• Recognize opportunities to upsell additional products and services based on client requirements.

• Create and implement strategies to generate referrals from satisfied clients.

• Travel frequently to various client locations.

⛳️ Requirements

• A minimum of 2 years of management experience in the restaurant industry.

• At least 2 years of experience in building and maintaining strong client relationships to ensure a positive and satisfactory experience.

• Knowledge of various hardware and networking devices, including terminals, handhelds, printers, and peripherals.

• Understanding of low-voltage wiring principles, including the identification and verification of wiring connections.

• Excellent interpersonal and communication skills, enabling effective connections with clients and addressing their concerns.

• Strong troubleshooting skills for both hardware and software issues, with a solid understanding of low-voltage wiring and power outlets.

• Strong problem-solving abilities and the capacity to handle support escalations in a composed and professional manner.

• Proficient in training end-users on software applications, ideally in a face-to-face environment.

• Ability to work autonomously, exercise independent judgment, manage time efficiently, prioritize tasks to meet deadlines, and effectively resolve support issues.

• Willingness to travel and work on-site at various client locations as necessary.

• Availability for some night and weekend tasks as required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401k with company match

• RSUs

• Paid vacation, 10 company holidays, sick time, and volunteer time off

• Employee Resource Groups to foster community and inclusion at work

• Monthly stipend for cell phone and internet

• Tuition reimbursement up to $2,000 per calendar year to support your professional development