Client Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Contribute to the ongoing success of Emiri client implementations

• Diagnose issues, facilitate resolutions, and oversee communication among users, client service teams, and product development

• Mentor commercial teams on the setup and functionality of Liquid AI; assist in important client meetings and demonstrations

• Promote continuous enhancements of support processes, tools, and user training materials

• Evaluate new updates or fixes before deployment to guarantee quality and expected performance

⛳️ Requirements

• Over 5 years of experience in client support for data analytics and reporting

• Knowledge of Circana tools, including Unify+, model/report creation, and preferably Emiri

• Experience in product or client support, operations, or resolving technical issues, preferably with an emphasis on data-driven AI tools

• Strong analytical and problem-solving skills, with the capacity to examine user reports, logs, and system behavior to identify underlying issues

• Excellent communication skills, particularly in conveying technical concepts to non-technical users and collaborating across various teams

• Proficient in using tools such as Jira, Confluence, or similar issue tracking and documentation platforms

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development