Senior Client Success

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Act as the main relationship manager for a designated client portfolio throughout the entire client journey

• Proactively oversee client satisfaction; pinpoint accounts that may be at risk and develop recovery strategies

• Facilitate identification of cross-selling and upselling opportunities; record these prospects in Salesforce

• Oversee the renewal process with a focus on future forecasting

• Address escalated support, contractual, and financial challenges

⛳️ Requirements

• Serve as the primary relationship manager for the designated client portfolio

• Oversee client satisfaction; identify accounts that are at risk

• Facilitate the identification of cross-selling and upselling opportunities

• Manage the renewal process

• Address escalated support, contractual, and financial challenges

🏝️ Benefits

• Comprehensive compensation and benefits package

• Holidays

• Vacation

• Medical insurance

• Dental insurance

• Vision insurance

• Company-paid life insurance

• Retirement savings