Senior Client Services Manager – Android

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the strategic extension and representative for the Android client.

• Facilitate comprehensive communication, executive briefings, client presentations, stakeholder reporting, and strategic travel alignment.

• Cultivate, enhance, and manage high-level relationships with mobile networks and partners.

• Align channel objectives with broader client initiatives to promote market growth.

• Design, monitor, and refine program workflows in collaboration with cross-functional operations and shared services teams.

• Ensure resource allocation, field execution strategies, and project timelines meet client expectations.

• Establish and uphold Service Level Agreements and Quality Assurance standards.

• Direct data and analytics frameworks, synthesizing performance metrics, competitive intelligence, and field data into executive insights.

• Engage in strategic business reviews, budget planning, forecasting, and resource optimization.

• Conduct strategic travel to assess field connectivity, partner alignment, training compliance, and product launch rollouts.

• Lead and mentor project managers, coordinators, field teams, and vendors.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field is required, or equivalent professional experience.

• A minimum of 5 years of progressive experience in account management, client services, or leadership within retail operations in consumer technology or telecom.

• Advanced capability to comprehend complex client ecosystems, foresee market trends, and convert client visions into scalable operational strategies.

• Exceptional written, verbal, and visual communication abilities.

• Proven experience presenting to senior executives and client leadership.

• Proficient in Google Workspace tools, including Slides, Docs, and Sheets.

• Advanced skills in presentation design and visual storytelling.

• Strong knowledge of business drivers, financial modeling, SLA management, and mobile market dynamics.

• Demonstrated experience in budget planning and ROI analysis.

• Ability to navigate complex matrix organizations and foster executive-level relationships.

• History of surpassing KPIs and establishing governance processes across multiple markets.

• Proficient in agile problem-solving, process redesign, operational efficiency, and analytics.

• Willingness to travel as necessary, up to 25–35%.

🏝️ Benefits

• Competitive annual salary.

• Weekly Pay.

• On-demand pay options available through DailyPay.

• Comprehensive health, dental, and vision benefits.

• 401(k) program with company matching.

• Paid time off and holidays.

• Partial reimbursement for mobile phone and home internet expenses.

• Scholarship opportunities available for employees and their families.

• Employee Assistance Program.

• Leadership Development Program.

• Long-term career path options.

• Personal development opportunities.

• Professional stretch assignments.