Senior Client Operations Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Ensures operational stability and excellence across complex, high-load client accounts.

• Concentrates on the quality of operational execution and the commercial growth of existing accounts.

• Averts crises and minimizes escalations to the Lead/Head level.

• Upholds high service standards throughout the portfolio.

• Independently oversees 5–7 high-load or high-risk accounts.

• Monitors statuses, deadlines, and the quality of input data.

• Facilitates monthly and quarterly meetings.

• Initiates new traffic streams, explores new GEOs, and drives volume increases.

• Identifies risks early, including launch delays, incomplete briefs, and repeated changes to scope.

• Manages escalations from Junior and Middle team members.

⛳️ Requirements

• 2–3+ years of experience in independently managing complex client accounts.

• Profound understanding of the end-to-end client process.

• Strong grasp of SLA and workflow management.

• Capability to clearly structure problems.

• Skills in root cause analysis.

• Ability to suggest potential solution options.

• Proficient in reading operational and performance metrics.

• Knowledge of DSP processes.

• Familiarity with marketing performance metrics.

• Basic awareness of compliance requirements.

• Proficient in English (C1+ level).

• Professional working proficiency in Russian.

🏝️ Benefits

• Fully remote work environment.

• Commitment to operational excellence.

• Opportunities for professional development.