Senior Change Management Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Implement change and adoption initiatives while adhering to established strategies associated with AI platform releases.

• Create practical, workflow-oriented materials that assist with daily operations.

• Recognize change impacts and proactively suggest solutions to overcome adoption obstacles.

• Coordinate activities across releases to ensure effective sequencing and reduce change fatigue.

• Prepare materials, manage engagement activities, and monitor stakeholder interactions.

• Provide champions and business leaders with resources to enhance confidence and facilitate adoption.

• Develop coaching resources, toolkits, and messaging that promote desired behaviors.

• Collaborate with leadership and internal teams to enhance key communications.

• Produce clear and engaging content tailored to various audiences.

• Collaborate with Product and Learning teams to provide impactful enablement experiences.

• Assist in the delivery of training and communications, including follow-up and effectiveness assessment.

• Maintain and update toolkits, FAQs, and other supporting resources.

• Monitor adoption metrics and convert data into actionable insights.

• Collect and analyze stakeholder feedback and readiness indicators.

• Facilitate feedback loops throughout testing, training, and post-launch processes.

• Identify opportunities to enhance adoption and integrate new working methods.

• Assist in the planning and execution of change and enablement activities from start to finish.

• Track timelines, risks, and deliverables across various workstreams.

• Lead meetings, document outcomes, and communicate progress effectively.

⛳️ Requirements

• 3–5 years of experience in change management, transformation, learning and development, or a related discipline.

• Experience in supporting technology or digital platform adoption initiatives.

• Demonstrated ability to juggle multiple priorities and achieve set objectives.

• Experience collaborating cross-functionally with product, communications, or learning and development teams.

🏝️ Benefits

• Medical

• Dental

• 401(k)

• Tuition reimbursement

• Flexible time off