Senior Call Center Service Associate

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Address intricate customer inquiries received via telephone or written communication.

• Deliver exceptional service to customers.

• Guide and mentor junior team members.

• Handle escalated customer inquiries and provide second-level resolutions by initiating or continuing the investigation process.

• Follow up on unresolved high-priority or complex issues to ensure timely resolutions.

• Act as a liaison for key internal and external operational contacts to guarantee an optimal level of service for customers.

• Assist in monitoring and managing the team’s call volume and inventory.

• Provide an outstanding customer service experience while adhering to quality and production standards.

⛳️ Requirements

• High School Diploma/GED is required.

• A minimum of 18 months of call center or customer service experience is required.

• Experience in the health insurance industry is essential.

• Knowledge of medical terminology and medical billing coding is required.

• Familiarity with multiple claims systems is preferred.

🏝️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision).

• Retirement Plans.

• Generous PTO.

• Incentive Plans.

• Wellness Programs.

• Paid Volunteer Time Off.

• Tuition Reimbursement.