Senior Call Center Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage and monitor incoming calls effectively.

• Prepare and submit precise, comprehensive reports within government systems.

• Provide training and onboarding for new Customer Service Representatives (CSRs).

• Perform database tasks and conduct open-source research.

• Appropriately route and escalate calls as necessary.

• Complete additional tasks as assigned.

⛳️ Requirements

• Over 5 years of experience in a call center environment.

• An Associate's Degree (may be replaced with relevant additional work experience).

• Demonstrated ability to multitask while communicating and entering data.

• Excellent written and verbal communication skills.

• Proficient in telephony systems, Customer Relationship Management (CRM) software, and Microsoft Office Suite.

• Experience in managing sensitive information.

🏝️ Benefits

• TechOp Solutions is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.