Call Center Representative – Customer Support

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Manage inbound communications for prominent brands

• Provide assistance to customers with inquiries, service requests, account needs, and product support

• Utilize guided systems and resources to ensure exceptional customer care

• Uphold professionalism, accuracy, and alignment with brand standards

• Successfully complete client-specific assessments, a basic background check, and a certification course prior to commencing service

⛳️ Requirements

• High school diploma or GED is required

• Candidates must be at least 18 years old

• Must be authorized to work in the United States

• Must be a U.S. resident, excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, WI

• Ability to adhere to detailed processes and achieve performance expectations

• Excellent communication and active listening skills

• Proficient in navigating computer applications and web-based tools

• Capable of working independently and maintaining accountability to schedules

• Previous experience in a call center or customer service environment is preferred

• Bilingual (Spanish/English) skills are preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Must complete client-specific assessments, a basic background check, and a certification course before service begins

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided following successful client certification

• W2 employment structure that offers payroll, protections, and stability

• Paid time off is included

• Optional supplemental insurance through Aflac

• Access to household telehealth services via MDLive

• Performance-based incentives are available

• Opportunities for career advancement into support, QA, and leadership roles