Senior Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire expertise in Apollo’s go-to-market (GTM) business processes and technological framework.

• Keep the systems architecture map and process flow diagrams up to date.

• Act as the primary GTM Systems collaborator for a designated domain.

• Take ownership of ongoing systems support and continuous sprint enhancements.

• Facilitate bi-weekly alignment meetings and backlog refinement sessions.

• Collaborate with Sales leadership and Sales Operations to optimize renewal processes.

• Make informed decisions regarding Salesforce architecture and justify them.

• Work alongside engineers on AI-driven GTM initiatives, including call coaching, deal scoring, demo automation, and AI-supported CRM data capture.

• Assist in the design, construction, testing, implementation, and maintenance of quote-to-cash infrastructure.

• Enhance the opportunity model for new business, upselling, and renewal prospects.

• Manage Salesforce initiatives and provide end-user support from start to finish.

• Develop and sustain Salesforce automation using Flows, Apex, and Lightning Web Components (LWC).

• Oversee users, profiles, roles, permission sets, page layouts, fields, objects, and record types.

• Manage Salesforce data imports, exports, and upserts.

• Implement and manage integrated tools such as Chili Piper, Ironclad, and Gong.

• Advocate for Salesforce best practices and encourage end-user adoption.

• Maintain comprehensive functional and technical documentation for systems.

⛳️ Requirements

• Minimum of 4 years of experience in business analysis or consulting.

• At least 4 years of practical experience with Salesforce administration or development.

• Bachelor’s degree in a technical field or equivalent professional experience.

• Profound understanding of go-to-market processes across Marketing, BDR, Sales, and Customer Success/Onboarding.

• Familiarity with Salesforce custom fields, objects, roles, profiles, permission settings, sharing configurations, and automation.

• Expertise in Salesforce Flow, Process Builder, and Data Loader.

• Capability to convert ambiguous business challenges into well-structured, designed solutions.

• Experience in making and standing by architecture decisions.

• Proven track record with end-to-end feature and system implementations, including requirements gathering, vendor selection, design, configuration, QA/UAT, deployment, training, and communication.

• Knowledge of Agile methodologies.

• Ability to juggle multiple projects in a fast-paced, high-growth setting.

• Strong analytical, logical, and problem-solving capabilities.

• Proficient in Microsoft Excel at an advanced level.

• Genuine familiarity with AI-assisted development tools and AI-native GTM workflows.

• Competence in structuring systems and data for dependable AI interpretation.

• Awareness of AI limitations, validation, testing, and the integrity of production CRM data.

• Salesforce Administrator certification, Trailhead account, Sales Cloud, CPQ, Service Cloud experience, knowledge of a 100+ user Salesforce environment, and exposure to high-growth companies are desirable.

🏝️ Benefits

• Equity.

• Company bonus.

• 401(k) plan.

• Minimum of 10 paid holidays per year.

• Flexible PTO.

• Parental leave.

• Employee assistance program.

• Wellbeing benefits.

• Global travel coverage.

• Life, AD&D, STD, and LTD insurance.

• FSA/HSA.

• Medical, dental, and vision benefits.

• Resources, support, and autonomy for professional development.