Senior Business Operations Analyst – Post Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of analytics and trend reporting for a designated segment or workstream within renewals and customer success.

• Act as the primary analyst for both leadership and frontline managers.

• Extract and reconcile data from Salesforce, financial systems, and customer success platforms.

• Address discrepancies and convert complex datasets into dependable, decision-ready analyses.

• Develop post-sales processes and ensure adherence across renewals and customer success teams.

• Oversee compliance, identify process drift, and collaborate with team leads to address gaps.

• Construct and maintain reporting on utilization, product adoption, and expansion for the current customer base.

• Collaborate with Sales Strategy, Business Operations, Finance, and Customer Success leadership.

• Translate data insights into actionable recommendations aimed at enhancing renewal rates, minimizing churn, and increasing revenue retention.

• Assist in quarterly and annual reporting on bookings, pipeline health, and key trends.

• Prepare materials for business reviews and leadership presentations.

• Identify risks, inconsistencies, and opportunities for improvement throughout the post-sales organization.

⛳️ Requirements

• 2+ years of experience in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.

• Ability to work with large datasets to create models, conduct analyses, and identify trends.

• Familiarity with Salesforce, Tableau, or a comparable sales/customer success technology stack.

• Excellent written and verbal communication skills.

• Ability to influence stakeholders without direct authority.

• Proactive and adaptable attitude.

• Comfortable navigating ambiguity in a fast-paced environment.

• Experience in post-sales roles related to renewals or customer success is a plus, but not mandatory.

• Previous experience in designing or promoting the adoption of operational processes is an advantage.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible roles.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation package above market standards.

• Flexible working arrangements.

• Offices available for employees who prefer in-person work.