Senior Business Incidents Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and facilitate business incident bridges to ensure swift resolutions by assigning appropriate priorities, engaging key resources, and keeping bridge participants focused on remediation efforts.

• Communicate incident status effectively to various stakeholders.

• Ensure that incident bridge activities are thoroughly documented and communicated to stakeholders.

• Identify owners for incident action items and monitor the status of deliverables from those owners.

• Serve as the point of contact for incident action item consumption, store artifacts, and distribute them as needed.

• Conduct post-incident reviews, collaborating with business partners to document and ensure the completion of action plans aimed at preventing recurrence.

• Aid in coordinating action items identified during the weekly Empower Incident Escalation Committee meeting, which includes managing deliverables related to root cause analysis and process improvement of gain/loss events, ensuring the long-term sustainability of remediation efforts.

⛳️ Requirements

• Experience in the retirement industry, including knowledge of defined contribution, defined benefit, non-qualified plans, and the financial services sector.

• Ability to collaborate across business units, influence teams, and drive action.

• Strong skills in project prioritization, analytical/problem solving, organization, and planning.

• Excellent presentation skills, complemented by strong written and verbal communication abilities.

• Robust project management skills.

• Capability to thrive in a fast-paced, dynamic organization.

• Ability to navigate ambiguity in your role.

• Basic familiarity with Six Sigma tools and concepts is preferred.

• Proficient in Microsoft Office software programs.

• Bachelor’s Degree in a related field or a combination of education and experience.

• 5-7 years of experience in a large, complex environment.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%).

• Tuition reimbursement up to $5,250 per year.

• Business-casual environment with the option to wear jeans.

• Generous paid time off upon hire, which includes a paid time off program, ten paid company holidays, and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Leave of absence programs — including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) — BRGs promote inclusion and collaboration within our business and the communities where we live, work, and play. These groups are open to everyone.