Senior Business Consultant, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the lead on consulting projects aimed at enhancing process efficiency and ensuring business readiness for the optimal adoption and utilization of NICE self-service and AI solutions.

• Collaborate with clients to comprehend their existing business and technical processes, self-service needs, and requirements for AI implementation.

• Offer best practice recommendations to design and implement self-service and AI software solutions, ensuring clients fully optimize their business processes and maximize potential.

• Work closely with product development teams to provide feedback and recommend enhancements based on client experiences.

• Cultivate and manage relationships with senior stakeholders, ensuring their active engagement and support throughout the project.

• Develop long-term relationships with customers, positioning yourself as a trusted advisor.

• Organize and lead application and data consultants throughout the program, acting as the quarterback for the consulting engagement.

• Oversee consulting programs with consistent alignment to the overarching product implementation strategy.

• Set and track progress against business success criteria for each product and business unit.

• Translate business cases into actionable items and solution designs.

• Align launch strategies with use cases and value priorities.

• Obtain buy-in from various stakeholders, both internal and external.

• Contribute to technical project plans, ensuring business requirements and best practices are thoroughly documented.

• Create and present demonstrations that showcase the value and capabilities of our software solutions.

• Analyze client data to pinpoint opportunities for process improvement, enhanced software adoption, and AI-driven insights.

⛳️ Requirements

• At least 5 years of experience in the self-service or AI software domains.

• A degree in Business, Information Technology, or a related field is preferred.

• Experience with contact center enterprise software, particularly with significant expertise in digital/unassisted self-service channels (e.g., Google Dialog Flow).

• Proficiency in knowledge management.

• Familiarity with generative AI in the customer service domain is an advantage.

• Preferred experience in IVR/Routing/ACD systems.

• Background in business process improvement and customer success.

• Proven capability to independently engage senior executive audiences and stakeholders, providing thought leadership and fostering strategic partnerships.

• Experience leading project teams and demonstrating operational performance improvements with substantial benefits.

• Preferred experience across multiple industries.

• Exceptional verbal, written communication, and presentation skills are essential.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options