Senior Business Analyst

📋 Description

• Take ownership of comprehensive functional workflows that encompass Salesforce, Salesforce Mobile, middleware, and SAP.

• Convert business challenges into precise functional requirements, acceptance criteria, and validation scenarios.

• Analyze current system performance through reports, dashboards, and ad-hoc data evaluations.

• Direct test planning and execution across both web and mobile platforms.

• Collaborate with business testers, sales representatives, and subject matter experts to validate practical use cases.

• Serve as a functional escalation point for production-related issues.

• Clearly communicate with business stakeholders regarding status updates, impacts, and subsequent steps.

• Create and assess Salesforce reports and Power BI outputs to track transaction volumes, trends, and anomalies.

⛳️ Requirements

• A Bachelor’s degree in Management Information Systems, IT, Business, or a related discipline.

• At least 2 years of professional experience supporting Salesforce, Salesforce Mobile, ERM, ERP, and/or enterprise business applications.

• Proven experience in leading User Acceptance Testing (UAT), resolving production issues, and obtaining business sign-offs.

• Skilled in analyzing and clarifying data discrepancies and system behavior.

• Salesforce Admin certification is preferred.

• Experience in an Agile Development environment is a plus.

• Familiarity with incident and change management processes.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options