Senior Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with business leaders and subject matter experts to identify business needs, gather requirements, and outline solution strategies.

• Document and verify both business and functional requirements.

• Lead workshops and stakeholder meetings to ensure alignment on objectives and priorities, focusing on business value and technical feasibility.

• Develop and enhance workflows, processes, and performance metrics.

• Analyze data and feedback from various sources to uncover root causes and opportunities for improvement.

• Maintain proactive communication with internal and external stakeholders.

• Assess solutions, create implementation plans, and assist in coordinating deployments with vendors, clients, and internal teams (sales, customer service, marketing, etc.) as necessary.

• Serve as a bridge between business units and project teams, as well as between technical and non-technical stakeholders, ensuring alignment and mutual understanding.

• Ensure that solutions meet business requirements and provide measurable value.

⛳️ Requirements

• Possess an analytical and problem-solving mindset with a keen attention to detail.

• Demonstrated proficiency in gathering requirements, documentation, and process modeling.

• Exceptional verbal and written communication skills in English.

• Proficiency in French is considered a plus.

• Strong interpersonal and facilitation capabilities.

• Bachelor’s degree in Computer Science, Business Administration, or a related discipline.

• At least 5 years of experience in business analysis.

• Experience with enterprise customer engagement and service platforms such as CRM and ticketing/case management systems.

• Familiarity with waterfall and agile methodologies.

• Business analysis certifications (CBAP and/or PMI-PBA) are advantageous.

🏝️ Benefits

• A dynamic work environment that evolves with you.

• A welcoming and diverse workplace culture that prioritizes inclusion and equality.

• Access to state-of-the-art technology and tools.

• A results-oriented culture that values talent, initiative, and innovative thinking.

• Annual salary reviews based on performance.

• Supportive colleagues from various professional and cultural backgrounds.

• A flexible total compensation package.

• Vacation time adjusted to reflect your previous experience.

• Advanced paid hours for rest and recuperation (holidays and mobile days).

• A flexible benefits plan tailored to your needs.

• An option for a flexible savings fund.

• A monthly allowance for home internet expenses.

• Significant opportunities for professional growth.

• A career path that promotes learning and development.

• Close proximity to your direct manager and open, honest communication to aid your development.

• Numerous initial and ongoing training opportunities, along with tools to monitor your progress and assist in career advancement.

• "Sherweblife" - a vibrant calendar of activities for virtual and in-person gatherings throughout the year.