Senior Business Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Analyze and document the current state (As-Is) of IT Service Management (ITSM) processes across various regions.

• Collaborate with Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management teams.

• Conduct interviews and workshops with stakeholders to gather requirements and identify gaps, inefficiencies, and regional variations.

• Assist the Workstream Lead and Project Manager in creating project documentation, executive presentations, and governance artifacts.

• Create Level 2 and Level 3 process maps, business requirements documentation, and functional specifications.

• Lead efforts to standardize and harmonize global processes while accommodating local requirements.

• Collaborate with Subject Matter Experts (SMEs), program leaders, and Workstream Leads to convert business needs into structured requirements.

• Facilitate alignment among stakeholders from different countries and organizational sectors.

• Ensure consistency with related IT areas, including Service Desk, Hosting, Tech4Tech, and Digital Workplace.

• Support the implementation of new processes and methodologies.

⛳️ Requirements

• Demonstrated experience as a Business Analyst in large-scale transformation initiatives, particularly in global and multicultural settings.

• Familiarity with or knowledge of the Software Development Life Cycle (SDLC).

• Understanding of application development processes.

• Experience with project management methodologies and PMO practices.

• Proven ability to gather, analyze, and document business requirements effectively.

• Capability to design processes and prepare functional documentation.

• Strong analytical abilities, with a focus on recognizing opportunities for process improvement and standardization.

• Experience in conducting interviews, workshops, and stakeholder meetings.

• Excellent communication and facilitation skills.

• Ability to thrive in dynamic environments involving multiple projects and changing conditions.

• Comfortable navigating ambiguity and defining structured solutions.

• Familiarity with ServiceNow (SNOW).

• Experience as a Service Designer.

• Background in global operating model transformation programs.

• Experience with Shared Services.

• Involvement in outsourcing projects.

• Experience in standardizing global IT processes.

• Advanced proficiency in English.

🏝️ Benefits

• Remote work opportunities.

• Open-ended contract.