Senior Business Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Participate in a global transformation initiative within the ASDM workstream.

• Assess and document the current-state (As-Is) ITSM processes across various regions, including Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management.

• Conduct interviews, meetings, and workshops to collect requirements, identify opportunities for improvement, map gaps, and comprehend regional specificities.

• Create process maps (L2 and L3), business requirements documentation, and functional specifications.

• Collaborate with business subject-matter experts (SMEs), workstream leaders, and program management to convert business needs into well-structured requirements.

• Advocate for process standardization and harmonization across diverse regions while honoring local needs and constraints.

• Foster alignment among stakeholders in a global, matrixed environment.

• Ensure integration and coherence with other IT workstreams, including Service Desk, Hosting, Tech4Tech, and Digital Workplace.

• Assist the Workstream Lead and Project Manager in creating presentations, documents, and other project outputs.

• Promote the adoption of new processes, practices, and working methodologies.

⛳️ Requirements

• Demonstrated experience as a Business Analyst in large-scale transformation initiatives and multinational corporations, or experience in application development/SDLC with knowledge of PMO methodologies and project management.

• Strong analytical capabilities and experience in facilitating workshops and gathering requirements.

• Ability to convert business needs into structured requirements, functional documentation, and process designs.

• Experience in dynamic environments with multiple stakeholders and a high level of complexity.

• Comfortable in situations with frequent changes and vaguely defined requirements.

• Practical knowledge of ServiceNow (SNOW) — an advantage.

• Previous experience as a Service Designer — an advantage.

• Experience with global operating model transformation projects, Shared Services Centers, or IT outsourcing — an advantage.

🏝️ Benefits

• Health insurance

• Dental insurance

• Meal allowance

• Transportation allowance

• Cultural allowance

• Education allowance

• Life insurance

• Mental health and well-being program

• Childcare assistance

• Partner discounts