Senior Business Analyst

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Serve as a bridge between customer REFM stakeholders, JLL’s project execution team, and the IWMS software vendor.

• Engage in planning sessions, frequently representing the customer’s interests.

• Assist customers in navigating cost/benefit analyses, timelines, operational decisions, and change management processes.

• Oversee the collection, definition, documentation, mockups, and approval of requirements.

• Develop current and future state process documentation, operational procedures, KPIs, reporting goals and solutions, data collection templates, and management plans.

• Lead the design and evaluation of test cases and process change requests.

• Manage the project scope, acceptance, installation, and deployment phases.

• Identify and pursue opportunities for process and functionality enhancements.

• Provide training to end users on IWMS functionalities and processes.

• Inform clients about relevant industry best practices.

• Execute data queries to uncover data issues and propose solutions.

• Comprehend customer needs across various organizational levels.

• Oversee multiple simultaneous IWMS projects and workstreams, coordinating teams and vendors to ensure timely and budget-conscious delivery.

• Act as a strategic advisor to client REFM leadership regarding technology roadmaps and priorities for process improvement.

• Mentor and develop junior Business Analysts through coaching, skills development plans, and career guidance.

• Allocate and supervise the work of junior Business Analysts, adjusting assignments as priorities evolve.

• Review and validate the deliverables of junior Business Analysts prior to client submission.

• Negotiate stakeholder priorities, address conflicts, and foster consensus on project scope, requirements, and timelines.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent experience.

• 7–8 years of experience in a Business Analyst capacity.

• Proven leadership in managing project teams and mentoring junior personnel.

• Over 5 years of experience in leading requirements analysis, documentation, and management across several concurrent projects.

• Experience in leading project teams following established PM methodologies (PMI, Six Sigma, Agile, Lean, etc.).

• Strong analytical and problem-solving skills.

• Ability to articulate complex concepts in a straightforward manner to non-technical audiences.

• Experience in implementation and deployment of ARCHIBUS or a comparable IWMS application.

• Proficient in Microsoft Word, Excel, Project, Visio, and PowerPoint.

• Skilled in leading group presentations, including training sessions for end users.

• Preferred: experience in managing projects and executing project-specific deliverables.

• Preferred: familiarity with ARCHIBUS, TRIRIGA, or other IWMS software.

• Preferred: foundational to practical understanding of AutoCAD and document management.

• Preferred: foundational to practical understanding of the Facilities, Real Estate, and Asset Management industries and practices.

• Preferred: foundational to practical understanding of Crystal Reports, Business Objects, or similar reporting tools.

🏝️ Benefits

• Flexible remote work options.

• Mentorship and structured skills development support.

• Opportunities for career advancement.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided for individuals with disabilities.