Senior Brand Success Manager – Bilingual, Korean/English

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of around 200–250 brands

• Engage with brands through scaled communications and personalized interactions via email, phone, in-person meetings, and video calls

• Take ownership of business and revenue results

• Cultivate trusted relationships with customers

• Promote the adoption and continuous use of Faire Direct, Ads, and Insider Partnership

• Identify expansion opportunities and guide brands from strategy to implementation

• Communicate updates and new product launches to accounts

• Compile and relay customer feedback to inform product enhancements

• Collaborate with cross-functional teams including support, product, design, and marketing

• Leverage data, graphs, and reports to drive action and surpass objectives

• Adapt to evolving business needs and objectives

• Create a psychologically safe, motivating, inclusive, and energetic team culture

⛳️ Requirements

• Proficient in Korean

• Over 5 years of experience in sales, account management, or business development in a dynamic environment

• Familiarity with essential sales and data tools, such as Salesforce, data visualization software, and call recording applications

• Strong customer focus and understanding of small business requirements

• Goal-driven and eager to surpass quota-based targets

• AI-first mindset with the ability to utilize AI tools effectively

• Excellent verbal and written communication abilities

• Capability to aggregate customer feedback and influence cross-functional stakeholders and decisions

• Ownership mentality with a proactive approach

• Resourcefulness, growth mindset, adaptability, flexibility, resilience, and collaboration skills

• Creative problem-solving and innovation capabilities

• Competence in leveraging data to track, analyze, and communicate key performance metrics

🏝️ Benefits

• Equity

• Comprehensive benefits package

• Competitive salary

• Access to the latest enterprise AI tools

• Flexible remote work options for up to 4 weeks per year for hybrid in-office positions

• Equal opportunities for growth and success

• Reasonable accommodations throughout the recruitment process