Senior Billing AR Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the execution of billing cycles, ensuring timely and accurate creation, distribution, and correction of invoices within the ERP system.

• Handle billing adjustments, including credit and debit memos, chargebacks, and maintain comprehensive billing logs and audit trails.

• Process customer payments (electronic, wire, checks, cards), reconcile these payments with invoices and bank statements, ensuring a high level of cash application accuracy.

• Take ownership of periodic accounts receivable sub-ledger reconciliations and assist with month-end and quarter-end closing tasks.

• Facilitate collections activities such as aging analysis, dunning, customer follow-ups, payment arrangements, and escalation of overdue accounts.

• Investigate and resolve customer billing disputes; coordinate cross-functional solutions with Sales, Deal Desk, Order Management, and Revenue Accounting.

• Develop and maintain accounts receivable reporting and key performance indicators (DSO, aging buckets, unapplied cash, dispute backlog), providing regular updates to stakeholders.

• Lead and engage in User Acceptance Testing (UAT) for changes in NetSuite and SFDC, payment gateway integrations, and enhancements to billing processes; create UAT scripts and document any defects.

• Uphold strong internal controls, standard operating procedures (SOPs), runbooks, and documentation to support audits and ensure appropriate segregation of duties.

• Actively identify opportunities for process improvements and collaborate with technical and business teams to minimize manual work, enhance accuracy, and strengthen financial controls.

• Assist with knowledge transfer and documentation efforts to ensure team continuity and operational readiness.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in billing, accounts receivable, cash application, and collections (preferably within shared services or corporate finance).

• Demonstrated experience with ERP and billing systems (such as NetSuite, SAP, Oracle, or similar platforms).

• Proficient in spreadsheet applications (Google Sheets / Excel) with capabilities in pivot tables and reconciliations.

• Experience in performing bank reconciliations and accounts receivable sub-ledger reconciliations.

• Comfortable in authoring and executing UAT test scripts for finance systems and tracking system defects.

• Strong skills in stakeholder management and customer service; exceptional attention to detail and a focus on controls.

• Excellent written and verbal communication skills with the ability to collaborate across global teams.

🏝️ Benefits

• 100% employer-paid medical insurance*

• Generous paid time-off policy (PTO), in addition to paid sick leave, inclusive parental leave policy, holidays, and volunteer days off.

• RSU stock grants*

• Opportunities for professional development and training.

• Company-hosted virtual happy hours, complimentary food, and engaging team-building activities.

• Monthly cell phone stipend.

• Access to an innovative mental health support platform that offers personalized care and resources including therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.