Accounts Receivable – Payment Collections Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage the debtors report for various job types on a daily basis.

• Assess job statuses and customer notes to decide on suitable follow-up actions.

• Professionally follow up on outstanding payments from customers through phone and email.

• Pursue overdue payments at critical billing milestones, including specific project claim phases.

• Process credit card payments over the phone and address inbound accounting inquiries.

• Identify non-compliant or challenging payment situations and escalate them as necessary.

• Follow up on expired maintenance agreements and issue renewals to customers.

• Distribute regular acceptance invoice reports to internal stakeholders twice a week.

• Keep payment status notes current and maintain precise collection records.

• Verify accounts receivable records against accounting software reports.

• Participate in weekly team meetings to discuss outstanding payment challenges and strategies.

• Collaborate with internal installation, service, and electrical departments to resolve customer disputes.

• Assist with various accounts receivable administrative tasks and customer communications.

⛳️ Requirements

• Demonstrated experience in accounts receivable, debt recovery, or payment collections.

• Exceptional verbal English communication skills with a high level of confidence in pursuing payments via phone.

• Strong intermediate written English skills suitable for professional email communication.

• Detail-oriented with excellent record-keeping and data verification practices.

• Ability to work independently and effectively in a remote setting.

• Nice-to-Have Skills

• Previous experience with Australian-based companies.

• Familiarity with service-oriented accounting software systems.

• Experience in managing payment collections within the trade, construction, or HVAC sectors.

🏝️ Benefits

• Permanent remote work setup.

• Australian company with a wonderful company culture.

• Day shift aligned with Australian business hours.

• Annual leave.

• Health Maintenance Organization (HMO) benefits.

• Christmas bonus equivalent to one month's salary (pro-rata).