Collections Specialist – Accounts Receivable

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of daily cash applications and reconciliations, encompassing ACH, wire, and credit card payments.

• Examine and resolve unapplied or misapplied cash while reconciling bank and Stripe transactions.

• Oversee collections activities, including proactive outreach regarding overdue invoices and efforts to decrease DSO.

• Collaborate with Sales and Customer Success teams to address billing concerns and facilitate prompt payments.

• Manage credit card disputes and chargebacks, ensuring proper documentation and resolution.

• Supervise and manage account suspensions for customers with delinquencies.

• Conduct bad debt analysis by identifying accounts at risk and supporting necessary write-offs.

• Compile and present weekly accounts receivable updates to leadership, detailing collections status, aging, and suspensions.

• Assist with manual billing and invoice creation while ensuring precision and completeness.

• Work cross-functionally to enhance accounts receivable processes and support automation efforts.

⛳️ Requirements

• 3–6 years of relevant experience in Accounts Receivable, Collections, or Order-to-Cash roles.

• Extensive hands-on experience with cash applications, collections, and reconciliations.

• Experience in managing credit card disputes or chargebacks.

• Familiarity with ERP systems such as NetSuite and payment platforms like Stripe.

• Proficient in Excel (e.g., pivot tables, lookups, data analysis).

• Outstanding written and verbal communication skills, with experience in customer-facing roles.

• Ability to work comfortably in a shift aligned with US time zones.

• High attention to detail coupled with strong problem-solving abilities.

• Capacity to work independently in a dynamic, global environment.

🏝️ Benefits

• Competitive compensation package, inclusive of equity.

• Comprehensive Healthcare Package.

• Opportunities for learning and growth - we offer mentorship and sponsor events that help you expand your network and skills.

• Flexible Time Off.

• We will supply the necessary equipment for your role, along with a work-from-home budget to help you set up your workspace as needed.