Senior Bilingual Healthcare Customer Service Representative – French-English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming inquiries from customers through calls, emails, and various messaging platforms.

• Perform research to deliver solutions to customers and help resolve their concerns.

• Leverage system tools and additional resources to obtain the most accurate contact information for customers and ensure system updates.

• Plan and coordinate preventive maintenance site visits to maximize efficiency, reducing travel time and the necessity for multiple visits to the same location.

• Liaise with customers and Field Engineers via phone and email to arrange and modify appointments as needed.

• Guide junior team members and offer training on best practices.

⛳️ Requirements

• Minimum of 1 year of call center experience supporting a healthcare account.

• Knowledge of healthcare programs and applications.

• At least 1 year of post-secondary education or 2 years of equivalent work experience.

• High school diploma or equivalent qualification.

• Ability to recognize, apply, and articulate your product or service knowledge.

• Proficient in computer usage.

• Must currently reside in Canada.

🏝️ Benefits

• Supportive of your career growth and professional development.

• An inclusive culture and community-oriented organization that encourages giving back.

• A health benefits package that may include PTO, tuition reimbursement, and health and wellness incentives.