Customer Support Consultant – Evening Shift

This is a fully remote position, open to applicants in Croatia.

📋 Description

• You don't merely guide our customers; instead, you empower them with your expertise to become digital leaders! 👾

• Your role involves assisting and informing customers so they can make informed decisions independently.

• Address inquiries related to their shipments that they have generated using our top-tier shipping tool.

• Ensure that our B2B clientele receives professional assistance and proactively suggest solutions to enhance their experience.

• Oversee webcare 🕸, manage inbound calls 📞, chats ⌨️ & tickets 🎫 (through the Zendesk system), and respond to various queries about software, shipments, and other challenges customers may face.

⛳️ Requirements

• Customer Support is your forte: you excel at listening and enjoy helping, advising, and finding solutions.

• Your communication abilities are 💯.

• Proficient in English and a second language such as Dutch, Spanish, French, Italian, or German.

• Multitasking comes naturally to you, and you possess a proactive, commercial mindset.

• Previous experience in Customer Support is highly advantageous.

• Familiarity with online products, e-commerce, and/or SaaS (Software as a Service) is a significant plus.

• You aspire to grow alongside Sendcloud and are available for full-time work (40 hours/week) — your workday begins at 14:30 PM and concludes around 11:30 PM (Monday - Friday).

• Residing in Zagreb, Croatia is a requirement.

🏝️ Benefits

• Join a dynamic, progressive, and youthful international company recognized as a Great Place to Work! 📌

• Competitive base salary of €2000.

• Enjoy 28 holidays per year on a full-time basis, plus an additional free holiday around your birthday 🎂.

• After three years of service, receive a mini-sabbatical of four weeks 🏝.

• Continue your professional development with a study budget of €2000 per year, which you can allocate for books, courses, seminars, or certifications 🎓.

• Benefit from a hybrid work option and a WFH budget of €500 to create a comfortable work environment 🖥️.

• Gain access to various discount programs, giving you the chance to shop to your heart's content!