Senior Automation, Observability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and sustain enterprise monitoring and observability solutions.

• Develop and manage Grafana dashboards, alerts, and visualizations.

• Oversee monitoring of infrastructure, applications, middleware, IoT services, and enterprise telemetry using IBM Instana, Grafana, SolarWinds, and related tools.

• Configure and manage data collection with Telegraf, Prometheus, and monitoring agents.

• Analyze metrics, logs, traces, events, and telemetry to pinpoint bottlenecks and service degradation.

• Support monitoring initiatives regarding SLOs, SLAs, and operational health.

• Conduct root cause analysis and troubleshoot infrastructure and application challenges.

• Assist in onboarding, monitoring, and operational management of FOAK services and enterprise applications.

• Configure, validate, and troubleshoot ELT integrations and telemetry pipelines.

• Oversee log ingestion, event correlation, and telemetry data quality.

• Monitor Linux and Windows servers, VMware, Citrix VDI, DNS, proxy services, middleware, integration services, enterprise applications, and IoT platforms.

• Investigate performance issues, recurring alerts, infrastructure anomalies, capacity, availability, and service health.

• Support platform upgrades, maintenance, and operational readiness reviews.

• Configure and maintain InfluxDB, including retention policies, performance tuning, and capacity planning.

• Develop operational dashboards and reports to provide performance insights.

• Acknowledge, investigate, troubleshoot, and resolve incidents.

• Coordinate incident resolutions with Infrastructure, Network, Cloud, Security, Application, and Service Delivery teams.

• Participate in major incident bridges, disaster recovery exercises, and provide 24x7 operational support.

• Adhere to escalation procedures, SOPs, runbooks, and ITIL processes; support Problem Management and RCA documentation.

• Administer IBM Instana environments and assist in APM configuration, alerts, baselines, and thresholds.

• Develop automation scripts using Python, PowerShell, Bash, and VBScript for operational tasks, monitoring deployments, remediation, and event-driven workflows.

• Implement Ansible and Puppet for infrastructure automation, server provisioning, configuration management, agent deployment, playbooks, and pipelines.

• Maintain SOPs, runbooks, monitoring procedures, escalation matrices, and observability documentation.

• Engage in knowledge-transfer sessions, service onboarding, service transition, migration, and continuous improvement initiatives.

⛳️ Requirements

• Proficient in Grafana, IBM Instana, SolarWinds, Telegraf, Prometheus, InfluxDB, OpenTelemetry, Grafana Alloy, APM monitoring, event management, alert management, observability concepts, and SLO/SLA monitoring.

• Experience with FOAK support and Enterprise Logging & Telemetry (ELT).

• Knowledge of log aggregation and correlation, telemetry data analysis, event correlation, application onboarding, and monitoring standards/observability frameworks.

• Familiarity with VMware, Linux administration, Windows Server, Citrix VDI, DNS services, proxy services, middleware technologies, and infrastructure performance monitoring.

• Proficient in Python, PowerShell, Linux shell scripting, and VBScript.

• Experience with Ansible, Puppet, webhooks, and Infrastructure as Code (IaC).

• Knowledge of ServiceNow, incident management, problem management, change management, ITIL Framework, and major incident management.

• Preferred: 7 to 10+ years of experience in Monitoring, Observability, Infrastructure Operations, SRE, or Platform Engineering.

• Experience in supporting large-scale enterprise environments and 24x7 operations.

• Hands-on experience with Grafana, Instana, SolarWinds, Telegraf, Prometheus, and InfluxDB.

• Experience supporting VMware, Citrix, middleware, enterprise applications, and cloud monitoring platforms.

• Familiarity with FOAK applications and ELT platforms.

• Strong skills in troubleshooting, RCA, incident management, and operational support.

• Experience with automation frameworks and Infrastructure as Code (preferably Ansible).

• Experience integrating observability platforms with enterprise automation solutions.

• Nice-to-have: Docker, Kubernetes, AWS, Microsoft Azure, Google Cloud Platform, Jenkins, GitHub Actions, GitLab CI/CD, REST APIs, microservices monitoring, and DevOps/SRE practices.

🏝️ Benefits

• Unlimited Paid Days Off.

• Three health plan options.

• 401k with company match.

• Dental, vision, short-term disability, long-term disability, life, and AD&D coverage.

• Flexible spending accounts.

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement.

• Paid childbearing and paternal leave.

• Education Reimbursement.

• Student Loan Assistance or 529 College Funding.

• Sabbatical leave.

• Wellness program.

• Flexible work schedule.

• Annual bonus plan based on company and individual performance.

• Equity grant under the Associate Equity Appreciation Program.

• Option to work from home or in Ensono offices when not required on a client site.