Senior Associate, Portuguese Payroll Delivery

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Process payroll independently from start to finish to ensure timely delivery in accordance with the established processing calendar(s) and KPIs.

• Assist with statutory and year-end reporting following the agreed calendar(s) and KPIs.

• Utilize payroll expertise to respond to client queries and maintain a comprehensive understanding of country-specific laws and requirements.

• Provide support and knowledge transfer to Apprentices and/or Associates regarding data management and customer service functions.

• Ensure that tickets and calls are addressed within SLA timeframes and meet high-quality standards.

• Assist with system maintenance testing.

• Communicate and transact with third-party entities.

• Complete SOC controls punctually with the required documentation.

• Participate in root cause analysis, ensuring precision and recommending viable preventative measures to reduce recurrence.

• Conduct knowledge transfer sessions and confirm that participants comprehend and can utilize the information provided.

• Maintain DWIs to ensure processes are current and accurately reflect the service.

• Report all system issues or defects appropriately and log tickets with necessary details and evidence for investigation by Application Services and/or Products.

• Notify the Service Manager of any deviations from the standard scope of service.

• Handle sensitive and confidential information with care.

• Accurately record time and meet deadlines.

• Comply with STRADA security standards.

• Engage in team meetings and promptly communicate any issues to your Service Manager.

• Stay informed about all STRADA HR announcements and communications.

• Build strong relationships with relevant business lines.

• Provide timely and accurate updates to internal stakeholders as necessary.

• Participate in assigned projects and activities.

⛳️ Requirements

• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

• Ability to adapt in a global, fast-paced environment.

• Strong attention to detail.

• Exceptional written and verbal communication abilities.

• Self-driven with a desire to learn.

• Capable of collaborating and working effectively in a team setting, as well as independently while adhering to processes and procedures.

• 2–3 years of relevant experience in payroll administration or health & welfare/benefits within an HR consulting, HR outsourcing, or corporate environment.

• Familiarity with HRIS systems: experience with Workday, SAP, or PeopleSoft is preferred.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Opportunities for learning and development.