Senior Application Support Consultant

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Oversee and resolve daily customer support inquiries across the EMEA and UK regions.

• Serve as a subject matter expert for intricate issues and escalations.

• Provide guidance and mentorship to team members.

• Conduct training sessions and foster knowledge development.

• Manage escalations and ensure prompt, effective resolutions.

• Handle both first-line and advanced support tasks within a flat team structure.

• Balance operational support duties with mentoring and process enhancement.

• Participate in special projects and contribute to process improvements.

• Engage with Unit4 ERP and ERPx through a rotation program.

⛳️ Requirements

• Demonstrated experience with Unit4 ERP/x (mandatory).

• Solid understanding of the Financial/Logistics module.

• Basic SQL skills, including querying and troubleshooting.

• Excellent English communication skills, both written and verbal.

• Capability to manage standard support cases as well as complex escalations.

• Willingness to travel to customer sites as needed.

• Fluent or native Swedish language proficiency.

• Advanced SQL knowledge (preferred).

• Experience in mentoring or coaching peers (preferred).

• Previous training delivery experience (preferred).

• Background in managing escalations within a support context (preferred).

• Security clearance or background checks may be necessary for customer projects and access to sensitive data.

🏝️ Benefits

• Flexible Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Professional growth opportunities.

• Resources and support for professional development.

• Access to talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups that are open to all.