Senior Application Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional front-line technical support, primarily through phone interactions (about 75%), to efficiently assess, investigate, and resolve client inquiries.

• Engage in a rotating after-hours support schedule to maintain uninterrupted service.

• Diagnose and resolve intricate client issues related to product functionality, application use, and database inquiries throughout the Paciolan product suite.

• Analyze and clarify standard reporting tools, pinpoint discrepancies, and accurately document requirements for tailored reporting solutions.

• Create and uphold thorough internal documentation and content for the client-facing knowledge base.

⛳️ Requirements

• A minimum of 2 years of hands-on experience with Paciolan’s ticketing products.

• Direct experience working in a university athletic department, arts organization, or arena that employs Paciolan software.

• Proven experience in event-day operations, box office management, or similar functions.

• Strong understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools.

• Outstanding interpersonal, verbal, and written communication abilities.

• Capability to function effectively with moderate to minimal supervision.

🏝️ Benefits

• Medical

• Dental

• Vision

• Health Savings Account

• Life Insurance and Other Insurance Plans

• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave

• 20 Paid Holidays

• 401(k) + Match

• Short/Long Term Disability