Senior Analyst, Technical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, document, escalate, and resolve issues related to ServiceNow software tickets.

• Act as a key client contact for escalated issues and ensure high-quality service delivery.

• Diagnose and resolve intricate software functionality challenges.

• Support initiatives aimed at software automation and optimization, as well as enhancing technical capabilities.

• Investigate and analyze data anomalies.

• Assist in implementing new client systems and upgrading existing client services.

• Identify, communicate, and resolve complex data quality issues through direct client interactions.

• Encourage team members to recognize process improvements, establish priorities, and apply best practices.

• Write SQL queries and conduct detailed data analysis, validation, and report generation.

• Maintain expertise in complex EIQ modules.

• Act as a subject matter expert in data integrity processes.

• Collaborate with cross-functional teams to enhance data management practices.

• Monitor and verify data across various systems to ensure compliance with organizational and regulatory standards.

• Lead initiatives aimed at improving data quality.

• Train stakeholders on best practices while ensuring compliance with HIPAA and healthcare regulations.

• Provide onboarding, training, and mentoring to junior technical support staff.

⛳️ Requirements

• 5–7 years of relevant professional experience.

• An associate degree or equivalent professional experience.

• CRCR certification or another relevant certification, or a willingness to obtain one within 9 months.

• Proficiency in using Ensemble IQ products.

• Competence in SQL, Microsoft products, Excel, and Access.

• Professional experience with Azure DevOps.

• Experience with ticketing systems such as ServiceNow or Jira.

• Familiarity with multiple EMR/EHR systems.

• General knowledge of healthcare revenue cycle management, including patient access, registration/admission, and patient financial services.

• Daily interactions with internal and external senior leaders.

• Outstanding organizational, problem-solving, and time-management skills.

• Ability to prioritize deliverables effectively.

• Technical skills related to data analysis and troubleshooting complex issues.

• Familiarity with HIPAA and other healthcare compliance requirements.

🏝️ Benefits

• Comprehensive benefits package that includes healthcare, time off, retirement plans, and well-being programs.

• Investment in professional development.

• Opportunities for professional certification relevant to the associate’s field.

• Tuition reimbursement available.

• Incentive programs held quarterly and annually for all employees who surpass expectations.

• Flexibility in work-life balance.

• A collaborative, growth-oriented, and innovative company culture.