Senior Analyst, Technical Business Solutions

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as a bridge between business partners and the IT department.

• Collect, analyze, develop, document, and communicate business requirements.

• Support user testing and verify test outcomes.

• Build and sustain relationships with business partners and IT to deliver technical solutions.

• Conduct data collection and analysis to comprehend business strategy needs.

• Evaluate client requirements through structured requirements gathering, analysis, documentation, and change management.

• Create and articulate business requirements as well as functional specifications.

• Record existing business processes and models.

• Aid in the creation of business cases through research and data collection.

• Implement CRM configuration changes in line with the software development lifecycle.

• Develop and execute user test scenarios.

• Investigate and articulate problems.

• Generate reports, perform research, and prepare documentation for customer satisfaction assessments.

• Assist in ensuring IT solutions align with customer requirements.

• Align technology solutions with business strategies for low- to moderately-complex business processes.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.

• A minimum of 4 years of relevant technical or business experience.

• Previous experience in a leadership role is highly preferred.

• Strong technical, analytical, and interpersonal skills.

• Familiarity with IIBA principles and practices.

• Ability to work collaboratively within a team or group environment.

• Exceptional verbal and written communication abilities.

• Self-motivated and proactive.

• Knowledge of basic SAFe Agile principles and methodologies.

• Capability to prioritize tasks and consistently meet deadlines.

• Ability to collaborate across multiple IT teams to ensure comprehensive performance.

• Strong organizational skills.

• Ability to exercise good judgment in reporting status and escalating issues.

• Salesforce Admin Certification is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care support.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family building.

• Behavioral health resources.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.