Senior Analyst, Service Governance

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of and manage a designated portfolio of end-to-end process flows, procedures, and related governance documents.

• Perform regular and event-specific process evaluations.

• Keep process information updated in the specified repository.

• Analyze current processes to pinpoint gaps, inconsistencies, ambiguous decision points, breakdowns in handoffs, duplicated efforts, and opportunities for efficiency improvements.

• Conduct root-cause analysis and evaluate impacts on guests, team members, operations, compliance, reporting, and system functionalities.

• Formulate recommendations and spearhead process enhancements through implementation, validation, and ongoing resolution.

• Serve as the primary contact and Process Governance subject matter expert.

• Lead working sessions to clarify processes, requirements, roles, decision points, and partner handoffs.

• Investigate operational issues and process inquiries, share findings and recommendations, and coordinate actions with business partners.

• Provide strategic oversight and governance for the Lines of Defense framework that supports Circle Card operations.

• Evaluate the impacts of regulatory and compliance remediation, operational shifts, system upgrades, and new or revised processes.

• Update process flows, controls, documentation, and team enablement as required.

• Assist with testing and validation by defining business scenarios and requirements, supporting user acceptance testing, documenting gaps, and ensuring system functionality, reporting, and operational outcomes are met.

• Conduct reviews of processes post-implementation.

• Utilize operational data, issue trends, audit feedback, and partner insights to assess process performance and uncover emerging risks or opportunities for improvement.

• Define or enhance reporting mechanisms for process monitoring and informed decision-making.

• Communicate the health of processes, associated risks, dependencies, and suggested actions to leaders and business partners.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• A minimum of three years' experience in process management, business analysis, service center operations, continuous improvement, project delivery, or a related field.

• Proven experience in documenting and analyzing complex end-to-end processes and driving changes through implementation.

• Strong analytical, problem-solving, root-cause analysis, and decision-making capabilities.

• Excellent partner management skills, including facilitating discussions, building consensus, managing expectations, and influencing without direct authority.

• Outstanding written and verbal communication abilities.

• Capacity to translate intricate information into clear process flows, procedures, recommendations, and updates for leadership.

• Ability to independently manage multiple priorities and adapt to changing business needs, timelines, and uncertainties.

• Experience in supporting projects, remediation efforts, implementation readiness, user acceptance testing, or post-implementation validation.

• Proficiency in Microsoft Office and process-mapping tools such as Microsoft Visio or similar tools.

• Preferred experience in Financial Products, regulated operations, or contact/service center environments.

• Job responsibilities cannot be performed outside the country of the primary work location unless otherwise specified by Target.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, dental, and life insurance.

• 401(k) plan.

• Employee discount program.

• Short-term disability coverage.

• Long-term disability coverage.

• Paid sick leave.

• Paid national holidays.

• Paid vacation time.

• Financial, education, and well-being benefits and programs.

• Remote work arrangement with potential travel to HQ up to four times a year.

• Hybrid/Flex work arrangement for your day.