Senior Airline Field Service Engineer – Commercial Field Service

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the reliable on-site technical representative for airline clientele.

• Function independently and remotely from GE Aerospace hubs to address technical issues and support customer fleets.

• Travel for on-site customer support as needed.

• Lead initiatives and provide technical guidance for the operation, inspection, maintenance, and repair of designated jet engine product lines.

• Mentor and coach Field Service Engineers.

• Collaborate with various departments to enhance operational excellence.

• Oversee commercial field service policy, processes, and strategies.

• Deliver solutions to customer challenges while fostering loyalty and partnerships.

• Monitor reliability and on-wing performance, including significant occurrences, engine removals, delays, and cancellations.

• Encourage airline stakeholders to adopt reliability improvements.

• Influence long-term maintenance strategies for aircraft engine fleets.

• Interpret OEM and technical documentation.

• Assess maintenance effectiveness and pinpoint training and improvement opportunities.

• Implement FLIGHT DECK Lean Operating Model principles to discover proactive reliability enhancements.

• Generate data analytics and timely reports on fleet status, program updates, events, and trends.

• Offer proactive maintenance suggestions based on engine performance analytics.

• Aim for Controlled Title Holder status after acquiring adequate experience.

⛳️ Requirements

• A Bachelor's degree in Engineering or a related technical field from an accredited institution, or a high school diploma/GED/technical certificate with a minimum of 4 years of full-time experience in the specified areas.

• At least 5 years of full-time experience in Aerospace Field Service, airline operations, maintenance planning, engineering, aviation propulsion, or related disciplines.

• Willingness to travel periodically, both interstate and internationally.

• Capability to work across different time zones, including early morning and occasional late evening teleconferences with stakeholders both locally and in the US.

• Strong technical knowledge in aircraft engine fleet management.

• Experience in influencing decisions within cross-functional teams.

• Proficiency in using software or data analytics for technical decision-making and customer recommendations.

• Ability to independently resolve problems using sound judgment and critical thinking.

• Proven ability to lead and execute result-oriented priorities utilizing project management, analytical, time management, and prioritization skills.

• Excellent oral and written communication abilities.

• Skill in building relationships at all levels with both internal stakeholders and customers.

🏝️ Benefits

• Flexible and hybrid working arrangements.

• Competitive parental leave and family support benefits.

• Access to health, well-being, and Employee Assistance Program (EAP) resources.

• Fitness reimbursement and discounted health coverage.

• Superannuation, salary sacrifice, and insurance benefits.

• Employee discounts and cashback offers.

• Opportunities for learning, development, and global career advancement.

• Recognition and reward programs.

• Relocation assistance available.