Senior AI Interaction Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop advanced enrichments specific to verticals and automate scoring processes across Voice, Chat, Email, and AI Agents to deliver measurable ROI.

• Combine strict compliance logic with nuanced sentiment and soft skills when creating automated QA for large enterprises.

• Lead and implement POC/POV engagements, including gathering requirements, configuring systems, validating results, and presenting outcomes to demonstrate technical feasibility for pilot customers.

• Assist in pre-sales activities by collaborating with Sales Engineers during customer discovery sessions, demonstrations, and evaluations to convert complex requirements into actionable AI configurations.

• Create interaction models that effectively demonstrate high-value ROI narratives by linking interaction data to Revenue, Retention, and Registration metrics.

• Investigate and resolve intricate accuracy issues in voice and text analytics to eliminate false interpretations and ensure a robust data foundation.

• Design and present customized demos tailored to specific customer scenarios across various sectors including Healthcare, Financial Services, and Retail.

• Collaborate with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and enhance customer success.

• Provide strategic insights to refine speech and text analytic configurations as the industry and AI technologies advance.

⛳️ Requirements

• Over 4 years of experience in Conversation Intelligence or Speech Analytics, particularly in identifying key points of interest within multi-channel contact center interactions.

• Expertise in translating unique customer business logic into advanced "points of interest" and automated scoring frameworks for quality assurance.

• Proven ability to correlate interaction data with measurable business results such as Revenue, Retention, and Compliance.

• Comprehensive understanding of the contact center sector and prevalent KPIs like AHT, CSAT, FCR, and their relation to broader business objectives.

• Robust project management capabilities to oversee stakeholder expectations and effectively communicate priorities, status, and progress throughout complex deal cycles.

• Exceptional oral and written communication, presentation, and persuasion skills to manage discovery workshops and critical stakeholder meetings.

• Capability to work independently as well as collaboratively in a fast-paced, technology-oriented environment to drive intricate projects to successful completion.

🏝️ Benefits

• Competitive compensation package that includes equity: Market-aligned base salary, performance-based incentives, and significant equity ownership.

• Comprehensive medical, dental, and vision insurance choices: Extensive health benefits for employees and their eligible dependents.

• Flexible Paid Time Off: Our unlimited PTO policy enables you to take the necessary time to recharge, maintain balance, and perform optimally.

• Additional Recharge Time: Enjoy 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside work.

• 401(k) plan: Long-term financial planning assistance with tax-advantaged retirement savings options.

• Quarterly Lifestyle Spending Account: Flexible stipend provided quarterly to support wellness, learning, professional development, and personal growth.

• Monthly Mobile + Internet Stipend: Assistance for remote and hybrid work connectivity requirements.

• Pre-tax Commuter Benefits: Tax-efficient support for transit and commuting for hybrid and in-office employees.

• Autonomy and Agency: Contribute significantly to scaling a category-defining GenAI platform that is transforming the future of customer experience.