Senior AI Engineer – Clients

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Develop production-grade software utilizing code and Supernal's proprietary platform, which encompasses backend services, data models, and CRUD applications.

• Create and manage integrations with external systems (APIs, webhooks, third-party tools, and data sources) that enable AI Employees to function securely.

• Design, implement, and launch conversational agents, incorporating multi-turn flows, state management, and tool utilization.

• Take ownership of the complete technical delivery for high-priority customer implementations, from architectural design to production deployment.

• Convert customer requirements and SOWs into precise technical designs, execution plans, and deliverables.

• Make and take responsibility for architectural decisions regarding application design, API integrations, LLM orchestration, RAG design, and workflow breakdown.

• Address real-world voice system challenges such as latency, interruptions, fallbacks, error handling, and recovery from failures.

• Develop automated tests — including unit tests for isolated logic and end-to-end tests for comprehensive system and user journey validation.

• Implement robust error handling: differentiate between retryable and fatal failures, provide meaningful error messages, and prevent silent failures.

• Proactively debug complex production issues involving agent logic, prompts, integrations, and external dependencies.

• Collaborate with delivery and product leadership to oversee timelines, scope, and technical trade-offs throughout implementation.

• Assess technical work for quality, scalability, and maintainability, establishing a high standard for engineering excellence.

• Define, document, and refine best practices for constructing and delivering reliable AI Employees.

⛳️ Requirements

• Possess **4+ years** of experience as a software engineer, automation engineer, or systems architect responsible for deploying production systems.

• Have a solid understanding of **multi-turn conversation design**, including state management, context windows, interruption handling, and seamless recovery.

• Experience addressing **real-time constraints** in production environments: latency budgets, streaming audio, fallback pathways, and API unpredictability.

• Hands-on experience deploying **voice agents** using leading platforms (e.g., ElevenLabs, Retell, Nextiva), including telephony and streaming audio integration methodologies.

• Regularly write **automated tests** — unit tests, integration tests, and end-to-end workflow validations — viewing testing as part of the development process rather than an afterthought.

• Apply strong **engineering fundamentals**: effective error handling, retry strategies, separation of concerns, and clean interfaces between components.

• Comfortable taking full accountability for delivery outcomes — encompassing timelines, reliability, and client success — beyond just coding.

• Extensive experience with agentic architectures and APIs, having delivered real integrations in production environments.

• Knowledgeable in LLM orchestration, prompt engineering, function calling, and retrieval-augmented generation (RAG).

• Capable of rapid prototyping *and* bringing projects to production quality — including tests, error handling, monitoring, and runbooks.

• An exceptional debugger who can navigate edge cases, unstable agents, and real-world API failures.

• **Communicate clearly and fluently in English** — both in written and verbal forms — especially when discussing technical decisions, trade-offs, and implementation strategies with both technical and non-technical audiences.

• Provide your own computer with reliable, high-speed internet and be willing to work within Americas time zones.

• Able to conduct meetings, facilitate decision-making, deliver concise updates, and pose the right questions promptly — without requiring extensive processes.

• Excel in dynamic, uncertain startup environments and take initiative without needing direction.

• Approach collaboration and leadership with a low-ego, high-integrity mindset.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote working options.

• Opportunities for professional development and continuous learning.

• Collaborative and innovative work environment.

• Health, dental, and vision insurance coverage.

• Paid time off and holiday leave.