Senior AI Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and enhance PointClickCare’s AI Platform, which encompasses the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services.

• Lead the AI Engineering team in making architectural decisions, conducting design reviews, and providing hands-on technical mentorship.

• Collaborate with product stakeholders to assess roadmaps and convert upcoming AI functionalities into architectural requirements.

• Create architecture documents and decision records to mitigate delivery risks.

• Empower software engineers to develop AI agents, MCP servers, and AI solutions through reference architectures, reusable patterns, paved-road templates, and architectural direction.

• Set standards for security, responsible AI, evaluation, and observability.

• Facilitate architectural review processes to ensure platform solutions are consistent, compliant, and production-ready.

• Construct and maintain the common AI Platform foundation utilized by engineering teams across PointClickCare.

⛳️ Requirements

• Over 12 years of experience in software engineering and platform architecture.

• More than 5 years focused on AI/ML infrastructure and GenAI solutions at scale.

• Profound cloud expertise, with a preference for Azure.

• Practical experience with agent frameworks, multi-agent orchestration, MCP, tool usage, RAG, vector databases, and production LLMOps.

• Experience in designing internal platforms used by other engineering teams, encompassing developer experience, APIs and SDKs, and self-serve patterns.

• Strong architectural knowledge across cloud-native systems, distributed systems, data platforms, and security architecture.

• Capacity to generate high-quality architecture documents and decision records.

• Ability to clearly communicate design trade-offs to engineering and product teams.

• Preferred: Familiarity with Azure OpenAI, AKS, APIM, Databricks lakehouse, Unity Catalog, and model serving.

• Preferred: Experience in healthcare technology platforms or clinical workflows.

• Preferred: Background in guiding engineering teams as a senior architect or technical lead within a platform organization.

• Preferred: Proficiency in advanced agentic patterns, AI governance, responsible AI practices, and model risk management in regulated environments.

🏝️ Benefits

• Benefits starting from Day 1.

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition.

• Bonus.

• In-office events, including onboarding, team events, and semi-annual and annual team meetings.