Senior Administration and Co-Pay Associate

📋 Description

• Support the coaching and mentoring of current team members.

• Collaborate with APM/PM to sustain, enhance, and develop work standards and standardized processes.

• Carry out general administrative duties including managing mail, typing, and maintaining filing systems for the program.

• Process payment requests for patients, pharmacies, and/or physicians.

• Engage in special projects as directed by the APM/PM.

• Provide daily assistance to the APM(s)/PM.

• Aid management with various reports and program-related tasks.

• Collaborate with management to formulate program protocols and standard operating procedures (SOP) for administrative and co-pay operations.

• Partner with management to design and facilitate training for new associates, encompassing aspects such as presenting, shadowing, and call monitoring.

• Coordinate with program managers to ensure co-payment key performance indicators (KPIs) are achieved.

• Work alongside cross-functional teams to guarantee payment accuracy and adherence to timelines.

• Comply with general company processes and policies.

• Provide telephone support by monitoring the phone line for availability, accurate status, and reporting.

• Attend ongoing refresher training and specialized training courses for specific products, programs, and purposes as deemed appropriate by the manager.

• Maintain clear communication with APM/PM and the program regarding planned and unplanned absences.

⛳️ Requirements

• A University Degree in a relevant field or equivalent experience is an asset.

• At least two (2) years of experience in customer service.

• Experience in the medical, pharmaceutical, and/or insurance industries is a plus.

• Bilingual proficiency in French and English, both written and verbal.

• Highly organized with exceptional attention to detail.

• Strong skills in Microsoft applications (Outlook, Word, Excel, and PowerPoint).

• Flexibility in working shifts (operating hours are from 8 am to 8 pm).

• Excellent critical thinking and problem-solving skills.

• Strong communication and interpersonal skills, both written and verbal, including effective phone etiquette for diverse audiences, such as internal teams, healthcare professionals, and patients.

• Demonstrated ability to manage time, prioritize tasks, and multi-task to meet various competing deadlines.

• Exhibits a strong work ethic, reliability, and initiative to learn new skills.

• Advanced knowledge of the pharmaceutical distribution industry.

• Strong business and financial acumen.

• Excellent analytical and mathematical capabilities.

• Ability to thrive in a fast-paced environment and consistently meet deadlines.

• Effective organizational skills with attention to detail.

• Solid understanding of patient support programs.

• Exceptional people skills, teamwork, empathy, and the ability to influence others and adapt.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• A variety of training programs.

• Resources for professional development.

• Opportunities to engage in mentorship programs.

• Access to employee resource groups.

• Volunteer activity opportunities.