Associate II, Fund Administration – Core IS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop a comprehensive understanding of our innovative software and the real estate private equity sector.

• Utilize Juniper Square software to assist our fund administration and investor services clients.

• Execute workspace management responsibilities for our clients, which include creating investor positions and verifying workspaces for accuracy and completeness.

• Aid customers throughout their fundraising journeys by aligning with their goals and timelines, while clearly communicating the benefits of Juniper Square software and processes.

• Track customer health and relay insights to internal teams.

• Balance customer requests with compliance to our defined scope of work and service level agreements (SLAs).

• Oversee treasury-related operations such as recording LP contributions and managing payments for clients.

• Examine payment interruptions and chargebacks; liaise with banking partners to resolve exceptions and ad-hoc inquiries.

• Recognize and highlight areas for improvement, including operational controls, to team leads and/or managers.

⛳️ Requirements

• Minimum of 1 year of experience in fund administration or investor services-related roles.

• A strong sense of integrity and a commitment to consistently doing right by our clients and the business.

• Excellent written and verbal communication abilities.

• Self-motivated: capable of identifying issues and taking ownership of developing and executing solutions.

• Highly adaptable and flexible; able to manage multiple projects simultaneously while maintaining attention to detail.

• Ability to find opportunities in uncertainty; this role is ideal for someone with a vision for creating something significant and innovative.

🏝️ Benefits

• Competitive salary along with meaningful equity.

• Comprehensive health, dental, and vision coverage for you and your family.

• Flex Time Off in addition to company-paid holidays.

• Generous paid family leave, medical leave, and bereavement leave policies.

• 401k retirement savings plan.

• Healthcare Flexible Spending Account (FSA) and commuter benefits programs.

• Flexibility to customize your work and technology setup as you prefer.

• Stipend for professional development.

• Monthly wellness stipend for working from home while we are remote.

• Coverage for mental wellness, including live coaching and therapy sessions.