Senior Admin, Customer Service Executive – Bilingual: CN, EN

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and coordinate the Singapore PR and Citizenship application processes for clients.

• Engage with clients to gather, validate, and organize necessary supporting documents.

• Offer advice on documentation requirements and the application procedures involved.

• Stay informed about current Singapore immigration policies and regulations.

• Compose tailored cover letters reflecting clients' unique backgrounds and situations.

• Ensure that applications and supporting documents are precise, complete, and compliant with regulations.

• Deliver exceptional customer service from the onboarding stage through to post-submission support.

• Address client inquiries and manage follow-up actions effectively.

• Maintain accurate digital records, application trackers, and client information systems.

• Assist with various administrative tasks and projects as assigned by management.

⛳️ Requirements

• Possess at least a Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related discipline.

• Have a minimum of 5 years of experience in customer service, administration, or a similar client-facing position.

• Demonstrate strong proficiency in both spoken and written Mandarin and English.

• Exhibit excellent communication and interpersonal skills with a focus on customer satisfaction.

• Show keen attention to detail and the capability to manage a large volume of documentation with accuracy and efficiency.

• Be well-organized with effective time management skills and the ability to prioritize multiple tasks in a dynamic environment.

• Be comfortable working independently in a fully remote setting.

🏝️ Benefits

• Fully Remote (Work From Home)

• Quarterly Performance Bonus

• Medical Claims

• Birthday Allowance

• Career Growth and Development Opportunities

• Observes Singapore public holidays